FAQ

Frequently Asked Questions

Q: What materials are your jewelry pieces made from? A: Our jewelry is made from high-quality materials including stainless steel, sterling silver, and gold-plated metals. Each product listing includes specific material details.

Q: How long does shipping take? A: We typically process orders within 1-2 business days. Shipping times vary by location but generally take 7-15 business days for standard shipping.

Q: Do you offer international shipping? A: Yes! We ship worldwide. Shipping costs and delivery times will be calculated at checkout based on your location.

Q: What is your return policy? A: We offer a 30-day return policy. If you're not completely satisfied with your purchase, you can return it for a full refund or exchange. Items must be unworn and in original condition.

Q: Are your products hypoallergenic? A: Many of our pieces are made from hypoallergenic materials like stainless steel and sterling silver, which are suitable for sensitive skin. Check individual product descriptions for specific details.

Q: How do I care for my jewelry? A: To keep your jewelry looking beautiful, avoid exposure to water, perfumes, and harsh chemicals. Store in a dry place when not wearing.

Q: How can I contact customer service? A: You can reach us through our Contact page or email us directly(Faith.haven.store). We typically respond within 24 hours.